Frequently asked questions
Short answers to the questions we hear most.
Which email providers does it work with?
With any provider. maildigi delivers to the personal address you choose and accepts replies sent from it. You do not need any special feature from your provider.
Do I need to change any settings?
No. There are no POP, IMAP or SMTP settings and no extra password. We recommend adding relay@maildigi.com to your contacts so your inbox recognises it.
Can I start a new email from my business address?
No. You can reply to every message you receive. Starting new conversations from your business address needs a full mailbox.
Will my contacts see my personal address?
No. Your reply goes out from your business address, and your personal address is removed from the quoted conversation.
What happens to people I add in Cc?
A reply goes only to the person who wrote to you. Cc and Bcc addresses are ignored and do not receive it.
How big can messages be?
Up to 25 MB in total. Above 5 MB, attachments are sent as download links that work for 14 days, in both directions.
Are my emails stored or read?
No. Messages are processed automatically and passed on straight away. Large attachments (14 days) and messages waiting for a retry (up to 24 hours) are stored encrypted and then deleted. Details are on the security page.
Why did my reply go out from my personal address?
Replies through your business address are available when the original sender can be verified. If a sender cannot be verified, or the message was automatic (for example an out-of-office reply), your reply goes directly from your personal address.
Can I change the personal address that receives my email?
Yes. The new address is confirmed by email before it starts receiving messages.
How do I get maildigi?
Write to contact@maildigi.com with your domain name. We will tell you how to get started.
Want maildigi for your business?
Write to us with your domain name and the personal address you want to use. We will tell you how to get started.